PRESSURE WASHING BUSINESS SYSTEMS
Paying close attention to PRESSURE WASHING BUSINESS SYSTEMS is vital for new start up companies. We understand that some believe simply buying a pressure washing machine is enough to start a business. But nothing could be farther from the truth! To be successful, PRESSURE WASHING BUSINESS SYSTEMS must be given adequate consideration before you begin investing in equipment. Specifically, there are three PRESSURE WASHING BUSINESS SYSTEMS to vet fully and carefully in order to succeed.
IN THE OFFICE
You will need to consider who will answer the phone, and how will they convert inquiries into business. Another factor is the process of estimating. Each potential customer will need to provide specific details regarding the scope of work needed. And of course, this will need to be recorded carefully and completely. Is there a gate code? Are there any pets? Will the customer be home or away while work is completed? And how will you write the estimate? Will you be using google maps street view and other online tools? Or do you plan to see the property before writing up an estimate? Will it be a paper or digital estimate? You will also want to keep a customer database. In addition, a marketing strategy is a major component of PRESSURE WASHING BUSINESS SYSTEMS in the office. And did we say accounting? How will you receive payment?
ON THE JOB
You will need a clear statement of policies and procedures guiding actual work on the job. From the moment you arrive until you leave after completing the work, what are the critical, common steps to take. How is the property prepared for work to protect from damage? A plan must be in place for things such as light fixtures, furnishings, plants, and windows. Not to mention electrical outlets and boxes, a/c unit and even possible existing damage to the structure itself are important considerations. PRESSURE WASHING BUSINESS SYSTEMS on the job is an immense help when it comes to completing the work efficiently, professionally, and profitably. Time for these systems must be factored into every estimate.
Once the job is the complete, how will you follow up? Will you send each customer a thank you card? Do you plan to utilize a survey to improve customer service? Will a return visit be scheduled? Do you provide a satisfaction guarantee? If so, this means some customers may require a return visit to touch up any missed areas. If the customer is disappointed with service, you’ll want to make it right. This will help ensure future business with them and increase the chance of a positive referral. Speaking of referrals, will a referral strategy be part of your PRESSURE WASHING BUSINESS SYSTEMS follow up? A customer database will allow you to reach out to them again in the future. Recording vital contact information such as name, address, phone numbers and emails is imperative for a successful PRESSURE WASHING BUSINESS SYSTEMS follow up strategy.
We are fully convinced that all of the equipment you invest in will sit idle without PRESSURE WASHING BUSINESS SYSTEMS. These systems need to be in place for the office, on the job, and follow up before you complete your first project. If not, you will find yourself scratching your head and wondering what to do next!
Through out the year we have several Pressure Washing Training Events that you can attend. If you live outside the Houston area, you can also become a member of our Online Video School. For more information on the training we offer feel free to email me at firstname.lastname@example.org. Be sure to visit our You Tube Channel and subscribe.